Live chat for your booking page: answer the question before they book
Most people who leave a booking page without booking had one question. How a chat on your booking page answers it, and passes the unusual ones to you.
Somebody opens your booking page, looks at the times, and leaves. Often they weren’t put off by the price or the slots. They had one question: can two people share a lesson, is there parking, what do I bring, what if it rains. The answer wasn’t on the page, and asking meant sending a message and waiting.
A chat on the booking page answers that question while they’re still looking at the calendar.
The questions that stop a booking
They’re different for every kind of business, but they have things in common:
- Fit: is this right for a beginner, a child, somebody with a bad knee?
- Logistics: where exactly is it, is there parking, how early should I arrive?
- Flexibility: can I move it later, can a friend come, can we do an evening instead?
- What’s included: do I need my own equipment, is the second hour cheaper?
Most of these have a standard answer you give every time. A few need you to decide.
How the chat answers
On a Keepp page, the chat button floats at the bottom right of the page. It stays there when a visitor opens one of your offerings on its own page, so the question can be asked right beside the calendar it’s about.
The AI answers from two places and nothing else. The first is your page: each offering’s name, price, length and location, and every other block on it, picked up by itself each time you publish. The second is What the AI should know in Chat settings, where you add the things that aren’t on the page, such as your cancellation terms or what to bring. When it can’t answer, it tells the visitor so instead of guessing.
For the questions only you can answer, choose AI, then hand over to me. When a visitor asks for you, or the AI can’t help, the chat moves to your Telegram group as its own topic, with everything said so far. You reply from your phone and the visitor sees it on the page. If they’ve left by then, your reply reaches them by email.
Examples
A surf coach. A visitor asks if the morning clinic is fine for somebody who’s never surfed. The AI answers from the page: yes, it starts in the white water, and the board and wetsuit are provided. They ask if two friends can share a private lesson, which is Noa’s call, so the chat passes to her and she answers from the beach. You can try the chat on Noa’s page.
A holiday cabin. A guest checks the minimum stay, which the booking already says is two nights, and the AI answers straight away. Then they ask about a cot for a baby. The owner gets that one, replies that there’s a travel cot, and the guest books.
A coach or consultant. Somebody wants to know which session suits them before they pay for one. The AI describes each offering from the page. If they want to talk it through first, the chat passes to you and you point them at the right one.
What to tell the AI
Your offerings already give the AI the basics. Use What the AI should know for what you’d otherwise explain in messages:
- cancellation and rescheduling terms
- what to bring, what to wear, how early to arrive
- who it’s suitable for, and who it isn’t
- parking and directions
- anything you’re often asked to make an exception for, and your usual answer
After a week, look at the chats marked Needs you. A question that keeps coming up with the same answer belongs in that box.
Bookings, chat and payment on one page
The booking itself happens on the same page, with the times you’re free and, if you charge, payment through your own Stripe account. So a visitor can go from question to answer to booked without leaving.
Setting it up
Chat is part of the Influencer plan. Add the chat block to your page, choose who answers in Chat → Settings, and fill in What the AI should know. If you want chats handed to you, connect a Telegram group from the same settings.
Set up chat has the steps. For the booking side, see Take bookings and Custom questions for bookings.