Set Up Chat

A chat lets a visitor ask a question on your page and get an answer there. The AI can answer from what your page says, you can answer yourself from Telegram, or the AI can answer first and pass the chat to you.

Chat is part of the Influencer plan.

Setting it up takes two parts: the settings, in Chat → Settings in your dashboard, and the chat block on your page. Chat is live once both are done.

Step 1: Switch chat on and choose who answers

Open Chat → Settings, switch Chat on, and pick who answers:

• AI only: the AI answers every chat. When it can’t answer from what it knows, it says so, and the chat is flagged for you in your conversations.
• AI, then hand over to me: the AI answers first. When the visitor asks for a person, or the AI can’t help, the chat passes to you in Telegram. From then on only you answer that conversation.
• Only me: every chat opens in your Telegram group and you answer.

The two options where you answer need Telegram connected first (step 3).

Step 2: Tell the AI what it should know

The AI already reads your page. After every publish it keeps a short summary of each block: your products and prices, your booking offerings, your opening hours, your links.

What the AI should know is where you add what the page doesn’t say: your returns policy, delivery times, the questions you get asked most, the tone you want. It holds up to 1,500 words. The AI answers only from your page and this note, so anything it doesn’t know, it says it doesn’t know.

Why chats go to Telegram

Telegram is a messaging app like WhatsApp or iMessage. It runs on phones, on laptops and in a browser, and it’s reliable enough that plenty of businesses already run their customer conversations on it.

It is also the one of those apps that lets a business run an automated account, called a bot, for free. WhatsApp charges businesses for each conversation, and iMessage has no open way for a business to run one. So Keepp built a single bot on Telegram, the Keepp bot. You add it to a group of your own, and it carries your page’s chats into that group and your replies back out. There’s no separate chat app to download: if you already use Telegram, you answer customers where you already message people.

Inside your group, each customer becomes their own topic, a separate thread named after their email. Ten people chatting at once are ten tidy threads, and a reply inside a topic reaches only that customer.

Step 3: Connect Telegram, if you answer

If you don’t have Telegram yet

Telegram is free. Install it on your phone from the App Store or Google Play, or on your computer from telegram.org/apps. You can also use it in a browser at web.telegram.org. Sign up with your phone number and you’re ready. Once you’re signed in on one device, your chats show up on every other device where you sign in, so you can reply from your phone or your laptop.

Connect your group

Chats you answer arrive in a Telegram group, one topic per visitor. Connect it from Connectors, or from Connect Telegram in Chat settings. The dialog walks through the steps:

1. Create a group with the bot in it. In Telegram, start a new group, name it after your page so it’s easy to find among your other chats, and add Keepp’s bot. Opening the bot on its own and tapping Start does nothing; it has to be in a group.
2. Turn on Topics. In the group’s settings, tap Edit and switch Topics on.
3. Make the bot an admin with Manage Topics on.
4. Send the code the dialog shows, like /link ABCD2345, in the group.

The dialog turns to Connected by itself once the group is linked. A code works once and expires after 24 hours; closing and reopening the dialog gives you a fresh one.

Each new chat opens as a topic named after the visitor’s email, starting with their answers and the conversation so far. Reply in the topic like any Telegram message, and your reply appears on your page.

Step 4: Choose what to ask before a chat

A visitor always gives their email before chatting, so you can reach them if they leave. Under Questions before the chat you can add your own, such as which product it’s about or which dates someone has in mind.

Switch Verify email on to have the visitor enter a 6-digit code from their inbox before the chat opens, as a form can.

Save your settings.

Step 5: Add the chat block

Open your page in the editor, find Chat under Collect data in the block palette, and add it. A page holds one chat. It has three settings:

• Title: names the chat at the top of the chat and in your page menu, like “Chat with us”.
• Greeting: the first message a visitor sees.
• Icon: the picture on the chat button.

Publish. On your live page the chat is a round button at the bottom right of your home view. It’s also listed in your page menu, and like every block that opens, it has its own link you can share.

What visitors see

A visitor taps the button, gives their email and answers your questions, and starts chatting. A quick automatic check that they’re a person runs in the background.

If they leave and come back within a day on the same browser, the conversation carries on where it was. If you reply while they’re away from the page, they get one email with your reply and a link back into the chat, once for each time they’re away and at most five times per conversation. Replying to that email reaches you.

Your conversations

Every conversation is in Chat → Conversations, one row per conversation, with the visitor’s answers at the top when you open it. You can reply from there too. Replying to a chat the AI is handling takes it over, and your reply is also copied into its Telegram topic.

How chat counts toward your plan

Each reply, from the AI or from you, is one action in your plan’s monthly pool. A burst of messages answered in one go counts once. If the pool runs out, the AI stops and tells the visitor you’ll follow up, and your own replies still go through.