Connect Stripe

Taking payment on your page, for a product or a paid booking, runs through your own Stripe account, not Keepp’s. Connect it once from Connectors in your admin, and it powers both.

You’re the merchant of record

This is Stripe Connect: you connect your own Stripe account, and you are the merchant of record for everything sold through it. Keepp partners with Stripe, an internationally established payments processor, rather than building payment processing itself. Money from a sale or booking is credited directly to your Stripe account. It never sits with Keepp and gets forwarded on. Payouts, refunds, and disputes all happen in your Stripe dashboard, on Stripe’s own timelines. For what Keepp itself charges on top, see the pricing page.

Connecting

1. Go to Connectors in your admin, find Stripe and tap Connect Stripe. You can also start from a product or an offering: pick Charge via Stripe on its price step.
2. Choose the country your business is based in, and tap Continue to Stripe.
3. Stripe opens in a new window. Create or link an account there and give the details Stripe needs to accept payments. The page you started from stays exactly as it was.
4. When you finish, the window closes and Keepp shows where things stand, with what to do next.

You can price products and bookings with Stripe as soon as your account exists. Buyers can pay once Stripe switches payments on, which usually takes a few seconds.

If your browser blocks the new window, Keepp shows a button to open Stripe in a new tab instead.

The states you’ll see

The Stripe card on Connectors shows one of these states:

• Not connected: no Stripe account linked yet. Tap Connect Stripe to start.
• Onboarding incomplete: you’ve started connecting, but Stripe hasn’t enabled charges yet, usually because it needs more detail (business information, bank details, identity verification) before it will accept payments. This is the most common stuck state. Tap Resume setup to pick up where you left off on Stripe’s side.
• Stripe is reviewing: your details are in and Stripe is checking them. There’s nothing to do; tap Check again to see if it’s done.
• Connected: charges are enabled. You’re ready to sell.
• Needs reconnect: something broke the connection on Stripe’s side. Tap Reconnect to fix it.

You can Disconnect at any time from the same card.

What it’s actually for

Once connected, Stripe powers payment for both a product block (payment taken directly on your page) and a paid offering (a booking’s Stripe price, charged at the time a customer books). A product or booking set to charge through Stripe takes payments once this connection shows Connected.