Answer questions on your page instead of "DM me"
Most visitors with a question leave instead of messaging you. How a chat on your page answers them where they already are, with an AI that knows your page and a handover to you in Telegram when it matters.
A lot of the people who land on your page have one question before they’ll book or buy. Is the café open on Sunday? Does the cabin have parking? Do you ship to Ireland? Can the session be in the evening?
The usual answer is a line like “DM me with any questions”, and it costs more visitors than it looks. To ask, someone has to leave your page, open another app, find you, write the question and wait. Many of them stop at the first step. The ones who do write are now in your inbox between everything else, and by the time you reply they may have booked somewhere else.
A chat on the page keeps the question where the visitor already is.
How it works on a Keepp page
The chat is a round button at the bottom right of your page. A visitor taps it, leaves their email, and asks. What happens next depends on who you’ve chosen to answer:
- The AI answers. It reads your page, so it knows your products, prices, booking options, opening hours and links. You can add a note with anything the page doesn’t cover, such as your returns policy or delivery times. It answers from those and nothing else, and when it doesn’t know, it says so and flags the chat for you.
- You answer, from Telegram. Each chat opens as its own topic in a Telegram group, named after the visitor’s email and starting with what they’ve asked. You reply there like any other message, and your reply appears on your page.
- The AI answers first, then passes the chat to you when the visitor asks for a person or the AI can’t help. From that point only you answer that conversation.
If the visitor has left the page when you reply, they get your reply by email with a link back into the chat. Replying to that email reaches you too.
What to let the AI handle
The questions that suit the AI are the ones your page already answers but the visitor hasn’t found: hours, prices, what’s included, where you are, how long delivery takes. These are the questions most small businesses answer over and over, and a visitor gets the answer in seconds.
The questions that suit you are the ones that need judgement: a custom order, a group booking, a complaint, a “can you make an exception”. That’s what the handover is for. The AI takes the first question at any hour, and the conversation reaches you when a person is what the visitor needs.
A good first step is to spend ten minutes on the AI’s note. List the five questions you’re asked most, with your real answers. That note does more for the quality of the answers than anything else.
Asking your own questions first
Before a chat starts you can ask a question or two of your own, as a form would. A cabin might ask which dates someone has in mind. A shop might ask which product the question is about. The answers sit at the top of the conversation, in Telegram and in your dashboard, so you have the context before you read the first message.
Every visitor gives their email first. It’s how your reply reaches them if they leave, and it’s how your conversations are listed in your dashboard, one row per conversation.
Examples
A café. Visitors ask about opening hours, the menu and whether there’s wifi. The page lists all three, so the AI answers them, and table bookings for large groups go to the café’s WhatsApp link.
A holiday cabin. Guests ask about parking, pets and check-in times before they book a stay. The owner writes those answers into the AI’s note once. When a guest asks about a date that isn’t bookable online, the chat is handed to the owner in Telegram.
A coach. Prospective clients ask whether a session would suit them. The coach chooses to answer every chat personally from Telegram, and uses one pre-chat question, “what would you like help with?”, so each conversation starts with the context.
Setting it up
Chat is part of the Influencer plan. You switch it on and choose who answers in Chat → Settings, connect Telegram if you’ll be answering, and add the chat block to your page in the editor. The step-by-step is in Set up chat.
If you’d rather have visitors leave their details for you to follow up later, a form does that, and a page can carry both.